Privacy Policy

We respect your privacy. This Privacy Policy explains how Hannïa (“we”, “us”, “our”) collects, uses, shares, and protects personal information when you visit or make a purchase on our website.

Information we collect may include: contact details (name, email, phone), shipping and billing addresses, order details (items, totals, delivery notes), account information (if you register), and technical data such as device identifiers, IP address, and basic analytics/cookie data.

We use your information to: process and deliver orders; provide customer support; communicate about your order (confirmations, invoices/receipts, status updates); prevent fraud and protect our services; and improve the website experience.

Payments are processed securely by our payment providers/bank gateway. We do not store your full card number or CVC. We may receive limited payment metadata (for example card brand and last 4 digits) needed for receipts and reconciliation.

We share personal information only when necessary: with shipping/logistics partners to deliver your order; with payment processors/bank gateway to complete the transaction; with email providers/SMTP to send transactional emails; and with analytics tools to understand site performance. We do not sell your personal data.

Data retention: we keep order and invoice records for as long as needed to provide the service, comply with legal/accounting obligations, resolve disputes, and enforce our agreements. We delete or anonymize data when it is no longer needed.

Your choices and rights: you may request access, correction, deletion, or a copy of your personal data where applicable. You can also opt out of marketing emails if we send any (transactional emails related to your orders are still required).

Cookies: we use cookies and similar technologies for essential site functionality (for example, cart/session), security, and analytics. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

Security: we use industry-standard safeguards to protect your information. No method of transmission or storage is 100% secure; we continuously improve our controls.

Changes: we may update this policy from time to time. The latest version will be posted on this page.

Contact: for privacy requests or questions, email us at info@hannia.co.